1. Dispatch Time:
Our usual time of dispatch is within 2 working days from the date of order placement. However, please note that it might take a bit longer as our product are handmade if fresh stock is needed to fulfill your order.
2. Shipping Services:
We exclusively use Royal Mail Tracked services for deliveries within the United Kingdom.
3. European Union (EU) Deliveries:
For shipments to the European Union, we dispatch orders from our workshop in Spain. Please be aware that delivery times may vary for EU shipments.
4. Delivery Timeframe:
The delivery timeframes provided by Royal Mail Tracked services are typically 2-3 working days within the UK. For EU shipments, the timeframe may vary.
5. Weekends and Bank Holidays:
Please note that we do not fulfill orders over the weekends and on bank holidays. Orders placed during these times will be processed on the next available working day.
6. Tracking Information:
Once your order has been dispatched, you will receive an email with tracking information, allowing you to monitor the progress of your delivery.
7. Shipping Costs:
Shipping costs are calculated at checkout and are based on the destination and weight of the items in your order.
8. International Shipping:
Currently, we only offer shipping within the United Kingdom and to select EU countries. For international shipping inquiries, please contact our customer support.
9. Order Changes and Cancellations:
Once an order has been placed, changes or cancellations may not be possible. Please review your order carefully before confirming.
10. Contact Information:
If you have any questions or concerns regarding your order or our shipping policy, please contact our customer support team at firstname.lastname@example.org or live chat on our website.
11. Force Majeure:
In the event of circumstances beyond our control, such as natural disasters, strikes, or other unforeseen events, delivery times may be affected. We will make every effort to keep you informed in such situations.
Note: This shipping policy is subject to change, and any updates will be reflected on our website.
Thank you for choosing Herbs On The Hill! If you have any further questions, please don't hesitate to reach out to us.
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