Contact Herbs on the Hill

We’re always happy to help. 🌿

Whether you have a question about an order, need a little help choosing or using one of our products, or simply want to ask us something, the easiest way to reach us is on WhatsApp.

WhatsApp Customer Care

WhatsApp: 07454 726589

Please note: this number is for WhatsApp messages only and is not monitored for telephone calls.

Send us a message and one of the Herbs on the Hill team will get back to you as soon as we can.

If you're contacting us about an order, it helps if you include your name and order number if you have it — but don't worry if you can't find it. We'll do our best to help.

Visiting Herbs on the Hill

You can also visit us at:

Herbs on the Hill
20 Bath Street
Frome, Somerset

If you're making a special journey to see us, we'd recommend checking our current opening hours before travelling.

Order & Delivery Questions

If something hasn't gone quite right with your order — perhaps something is missing, damaged, incorrect or hasn't arrived — please contact us directly on WhatsApp.

You ordered from us, so we'll help you sort it out. We won't simply send you away to chase the delivery company yourself.

You can also find information about dispatch, delivery and postage on our Shipping Policy page.

Product Questions

Not sure which product is right for you, or have a question about how to use something you've bought?

Ask us. Herbs on the Hill has been making aromatherapy products since 1996, and we're very happy to share what we know.

Affiliate Help

If you're one of our Herbs on the Hill affiliates and need help with your account, affiliate link, resources, Blossom or the Herbie Training Academy, you can contact us through the same WhatsApp number.

Just mention that you're an affiliate when you message us so we know what you need.

We look forward to hearing from you 💚